Last updated September 2026

Before you order

• Your access to, use of and purchase of products on this website are governed by these terms and conditions. See Conditions of access below.
• Four Leaves Pte Ltd is mindful of the need to protect your personal data and has a set of policies for that purpose. See Personal data below, and our privacy policy.

Ordering

• Each online order must reach us at least two working days before your chosen collection date, unless the website says otherwise. We may extend that minimum.
• Orders can be placed up to 14 days ahead of collection, inclusive of the collection date, based on Singapore time.
• By submitting an order you confirm the details in it are correct in every respect.
• The sale is only concluded once we confirm the order. We confirm it by sending a confirmation email to your registered address.
• We may refuse all or part of an order at any time and for any reason, including where information is missing or incorrect, or where we cannot verify it.
• Photographs are for illustration. Cake designs vary because they are made by hand, seasonal fruit and decorations depend on availability, and we may substitute an ingredient without prior notice.

When a product is unavailable

• We may change the product range at any time. Some offers run for a limited period, which is shown with the product.
• Stock is limited and we may refuse an order if what you chose is unavailable.
• Rarely, a product shown as available sells out after you order. If that happens we will tell you by email as quickly as we can.

Collection

• Collection runs daily between 11am and 9pm, subject to the slots shown on the website. Choose your date, time and outlet when you order.
• Bring your confirmation email to collect. Whoever presents it is taken to be authorised to collect the order, and we are not obliged to check their identity.
• If an order is not collected by closing time on the chosen date, you authorise us to dispose of it. Uncollected products are not refunded.

Messages on cakes

Messages are piped on the marzipan, in the English alphabet only, up to the number of letters below. Please check the wording when you place the order.

1. 15 cm cake: 23 letters, including "Happy Birthday".
2. 21 cm cake and larger: 35 letters, including "Happy Birthday".

Payment

• Prices on the website include GST.
• We accept Visa and Mastercard, and eNETS QR.
• Payment is taken when you submit your order.
• We may still reject a submitted order after payment.

Cancelling or changing an order

Every cake is made for your order, so we do not encourage changes or cancellations. Where they are possible, these conditions apply.

Cancelling

• Cancel in writing to onlinesupport@fourleaves.com.sg at least two working days before your collection date, excluding the collection date itself. Quote your order confirmation number.
• A cancellation fee of S$2.00 applies.
• A properly cancelled order is refunded as a Four Leaves voucher, sent to the address on your account. Please use it within its validity period. Vouchers cannot be exchanged for money.
• Cancel any later than that and there is no refund.

Changing

• You may change your collection time and outlet in writing to onlinesupport@fourleaves.com.sg at least two working days before your collection date. Quote your order confirmation number.
• Within two working days of collection, no further change is possible.
• The collection date itself cannot be changed once an order is submitted.

Other than as set out above, no cancellation, exchange, refund or amendment is allowed once an order has been submitted.

Feedback and claims

• We need a minimum of two working days to look into any feedback.
• Send feedback through the form on this site, or by email to onlinesupport@fourleaves.com.sg.
• If you are unhappy with the quality of a product, bring it back to the outlet you collected it from within two days of collection. We need a reasonable amount of the product, and reasonable time, to investigate.

1. Our liability for a product is limited to replacing it with the same product, or one of equivalent value, or refunding its value in Four Leaves vouchers.
2. We are not liable for a product brought to us more than two days after collection.
3. We may ask for evidence supporting a complaint, and are not liable where satisfactory evidence is not produced.

Personal data

• When you pay by card or eNETS QR, your name and card number may be disclosed to the third parties that process those transactions, including card companies, banks and payment gateways, and may be used, processed and stored by them to complete the payment.
• We do not share, sell or distribute your personal data otherwise, unless it is necessary so that our people can prepare your collection. You consent to them handling your data for that purpose.
• Our full privacy policy explains how we collect, use and protect your data.

Storage and consumption

• Enjoy our products as soon as you can after collection. Cakes must be kept refrigerated between 0 and 4 degrees Celsius. Keeping them properly after collection is the customer’s responsibility.

Conditions of access

Use of this website

• By using the services on this website you agree to these terms and conditions.
• By giving us personal data through this website you consent to our collecting, using, processing and disclosing it in line with our privacy policy.

Changes to the website

• We may adapt or amend these terms and conditions at any time.

Information in the questions and answers

• Our questions and answers are for illustration only. They are not binding and are not taken into account in interpreting these terms.

Disclaimer

The information and materials on this website, including text, graphics and links, are provided on an "as is" basis. We do not warrant their accuracy, adequacy, completeness or reliability, and to the fullest extent permitted by law we disclaim responsibility or liability arising from any error or omission in them. We give no warranty of any kind, whether implied, express or statutory, including as to title, merchantability, satisfactory quality, fitness for a particular purpose or freedom from viruses or other harmful elements.

Limitation of liability

We are not liable for any damages, loss or expense, whether direct, indirect, special, consequential, exemplary or punitive, or any economic loss including loss of profits, business, opportunities or goodwill, arising in any way from access to, use of, or inability to use this website or its contents, whether or not we were advised such loss was possible.

Links to other websites are not an endorsement of them, and using them is at your own risk. We are not responsible for their content and are not liable for any loss arising from their use. This applies to the fullest extent permitted by law.

Intellectual property

The trademarks, copyright and other intellectual property in this website and its contents belong to Four Leaves, its licensors or its advisers. You may not reproduce, republish, upload, adapt, transmit, distribute or otherwise use any part of it without our written permission.

Governing law

These terms and your use of this website are governed by the laws of the Republic of Singapore, without effect to any principles of conflicts of law. By using this website you agree to submit to the non exclusive jurisdiction of the courts of the Republic of Singapore.

Read the questions and answers

Last updated September 2026

Registering as a member lets you join the Four Leaves membership, a loyalty programme that rewards customers who order online. When you order online while signed in, you earn points, and you can redeem points for e-vouchers to use on later online orders, subject to these terms.

Your account

1. Registering as a member means creating an account on our website.
2. Give us accurate, complete and current information when you register, and keep it that way.
3. You choose an email address and a password when you register.
4. Tell us promptly of any known or suspected unauthorised use of your account, or any breach of security including the loss, theft or disclosure of your password. Keeping your account details confidential is your responsibility.
5. You are bound by, and we may rely on, everything communicated to us through your account, as though you sent it yourself.

Fees

There is no membership fee and no joining fee.

Your information

We are mindful of the need to protect your personal data and have policies in place for it. See our privacy policy.

Points and e-vouchers

1. One point is awarded for every S$2 spent on an online purchase.
2. Points are credited to your account after the order has been collected. You can see your points in your profile.
3. If you cancel within two working days of collection, the points you earned still stay in your account.
4. Points are not awarded where an order is cancelled more than two working days before collection.
5. Points earned in a calendar year expire on 31 December of that year. We email a reminder one month before they expire.
6. Points redeem for e-vouchers: 60 points for a $5 e-voucher, 100 points for a $10 e-voucher, 120 points for a $20 e-voucher. Redemption is done on the website.
7. E-vouchers can only be used on a later online purchase. They cannot be used in our outlets, and cannot be combined with other promotions.
8. An e-voucher expires on the last day of the eleventh month after the month it was redeemed.
9. No points are awarded on the part of a purchase paid with e-vouchers. Points are awarded on any remaining amount paid by card.
10. Points and e-vouchers are not transferable, returnable, or able to be sold for money.

Ending a membership

1. If you do not order online at least once in two years, your membership and account are deleted at the end of that period.
2. We may also delete a membership if we determine that these terms or the ordering terms have been broken, that use of the account is unauthorised, fraudulent or unlawful, or that the account has been misused in any way.
3. When a membership ends, unused points and e-vouchers are forfeited without compensation.

General

1. Taking part in the programme means agreeing to these terms.
2. We may change these terms at any time, and changes take effect once posted on the website. Continuing to take part means accepting them.
3. If you do not agree to the terms or a change to them, stop taking part in the programme.
4. Your membership, account, points, e-vouchers and any other benefits are for your personal use, and may not be sold, transferred, assigned or shared.
5. We are not liable for any damages, loss or expense, whether direct, indirect, special, consequential, exemplary or punitive, or any economic loss including loss of profits, business, opportunities or goodwill, arising from your part in the programme, your use of your account, or any misuse of it.
6. Our questions and answers are for illustration only. They are not binding and are not taken into account in interpreting these terms.
7. These terms and your use of this website are governed by the laws of the Republic of Singapore, and you agree to submit to the non exclusive jurisdiction of its courts.

See what membership gives you

Last updated September 2026

Four Leaves respects the privacy of our customers and business contacts, and is committed to safeguarding the personal data you give us. This policy explains what we collect, how we use it, and how we protect it.

Overview

This policy applies to the services on our website and all related domains, and describes the data we collect from you and how we may deal with it in the course of normal business.

Access to the website is conditional on accepting our terms and conditions, of which this policy forms part. By using the website you acknowledge that you have read both, and you consent to our collecting, using and disclosing your personal data in line with this policy. If you do not agree, please do not use the website.

1. What we collect

1.1 How we collect it

We collect information in several ways, with the aim of giving you an efficient and useful experience: from what you supply to us, from emails and other contact you send us, and electronically from everyone who uses the website, by means of cookies.

1.2 What we collect

1. Customer details, such as title, full name, date of birth, gender and home address.
2. Contact details, such as email address, mobile number and business number.
3. Payment details, such as the name on the card, the card number, expiry date, verification value and billing address. These are passed to our payment processors so that they can take payment on our behalf. We do not retain card details.
4. Account details, such as the username and password you register with us.
5. Other details, such as the orders you place, the sender information on emails you send us, and anything else you choose to tell us.

1.3 Cookies and similar technology

• Like many sites we use cookies and web beacons to speed up your navigation, recognise you and your access rights, and understand how the site is used.
• Cookies are small text files stored by your browser. Most browsers accept them by default. You can refuse or remove them, but then parts of the website will not work, because cookies are what let you select products, put them in a basket and buy them. Our cookies cannot read anything else on your device, and they are not spyware.
• Web beacons help deliver cookies and tell us whether a page has been viewed, and how often. Any electronic image on the site, such as a banner, can act as one.

2. How we use and share it

2.1 Inside Four Leaves

We use your data to process your order and serve you, to let our payment processors take payment, to answer enquiries from you or people you authorise, to run our membership programme, and for related activities. We also use it to improve the content and layout of the website, for our own marketing, and to understand our visitors in general.

2.2 Talking to you

We use your data to write to you about the website, your orders and your membership, to confirm your registration, to send the occasional service announcement such as planned maintenance, to tell you about new products, rewards and promotions, and to send newsletters and offers. You can unsubscribe from marketing messages at any time.

2.3 Outside Four Leaves

We do not sell, rent, trade, license or otherwise disclose your data to anyone outside Four Leaves and its affiliates, except:

• to service providers who perform a function for us, such as hosting, or card companies, banks and payment gateways processing your payment. They may pass it on to their own providers only as far as that function requires;
• to meet legal and regulatory requirements, including helping law enforcement and other authorities, or where disclosure is needed to protect our legal rights, enforce our terms, or protect ourselves or others, for example to reduce the risk of fraud;
• as non personal information, such as visitor numbers or the size of an order on a given day, which identifies nobody.

We will not use your data for purposes other than those we have told you about, or those permitted by law.

3. Storage and security

Your data is held in our own databases, on servers we own and run, behind firewalls that guard against unauthorised access, use or disclosure. We take that seriously, but transmission over the internet can never be guaranteed secure, so any transmission is at your own risk.

4. How long we keep it

We keep your data for as long as it is needed for the purpose it was collected for, for our legal or business purposes, or as the law requires.

5. Access

To see the data you have given us, write to onlinesupport@fourleaves.com.sg. You may also ask for a copy of it, or for it to be sent to another organisation, where it is processed automatically and on the basis of your consent or a contract. A reasonable administrative fee may apply where the law allows. In exceptional cases we may decline access, for instance where an authority objects, where the information could affect someone’s life or security, or where the data was collected in connection with an investigation.

6. Opting out and corrections

At your request we will correct or update your data, stop sending marketing messages, or close your account. Write to onlinesupport@fourleaves.com.sg. Please do not email your card number or other sensitive details.

7. Other websites

We sometimes link to other websites for your convenience. They have their own privacy policies, which we neither control nor take responsibility for, and this policy does not cover them.

8. Changes to this policy

We amend this policy from time to time, and post the updated version here with the date it was last changed. Where a change is material we will say so on this page.

9. Governing law

This policy is governed by the laws of the Republic of Singapore, without effect to any principles of conflicts of law. By using this website and giving us your data, you agree to submit to the non exclusive jurisdiction of its courts.

10. Contact us

Comments, questions, concerns or requests about this policy go to our data protection team at onlinesupport@fourleaves.com.sg.

Last updated September 2026

These answers are for guidance. Where they differ from the online order terms or the membership terms, those terms apply.

Last updated September 2026

We would rather hear from you than not. This page explains where feedback goes, how long it takes, and what we will do about a product you are unhappy with.

Notice

All enquiries and issues need two days advance notice in writing.

Where to send it

Send feedback on any Four Leaves product through the form on our contact page, or by email to onlinesupport@fourleaves.com.sg.

If something urgent comes up on a weekend or a public holiday, raise it at any of our outlets. The staff there will pass the details and your contact information to the head office, and we will contact you on the next working day.

Products

Feedback about a product means bringing it back to the outlet you bought it from, or the nearest outlet to you. Please keep a reasonable amount of the product so that we can investigate.

1. Our liability is limited to replacing the exact product, replacing it with one of equivalent value, or refunding it in Four Leaves vouchers.
2. Claims on a faulty product must be made within two days of receiving it. After that we may not take the complaint further.
3. We may ask for evidence, such as the item itself, a photograph or the invoice. Without it a claim may not be valid.

Send us your feedback